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Copc Standards And Certification Process Pdf

copc standards and certification process pdf

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Published: 20.04.2021

Now Available – Release 6.2 of the COPC Customer Experience Standard

COPC Inc. The COPC CX Standard for VMOs was first developed in by a group of passionate buyers from a variety of industries seeking to eliminate poor vendor performance and improve customer satisfaction results. Release 6. The COPC CX Standard for VMOs has been carefully crafted to enhance the consumer service journey by improving ease and speed of service, while also improving the accuracy of the information provided to customers. At the same time, the Standard increases revenue and lowers cost by driving efficiencies, leading to greater profitability for the wider organization. By doing so, VMOs can be assured that they and their vendor partners are incorporating the latest best practice methodologies for improving the customer experience.

Key Terms and Relationships One of the advantages of a globally accepted performance management system and set of standards is that they help to drive a consistent industry vocabulary. The COPC Family of Standards is a collection of performance management systems that are based on the following terminology and relationships: 2. CSPs, encompass most, if not all, types of service environments. CSPs provide services to end users on behalf of clients. COPC Inc. Clients Clients are a the organizations that hire third-party CSPs Outsourced Service Providers or OSP to provide products and services to their end users and b the groups within a company that obtain CSP services from a sister group, division, department, or team within the same company. They may be consumers, businesses, field organizations, or the retailers, distributors, and specialists that make up a distribution channel.

Stand out from the crowd with external validation of your high performing operations

We provide consulting, training and certification to help companies boost performance and improve the customer experience. See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Download the Standard today. Full Certification.

COPC Inc. All rights reserved. The reproduction or distribution of any portion or all of these materials in any form or media without the prior written agreement of COPC Inc. Table of Contents Table of Contents Leadership and Planning Experience has demonstrated that centers that successfully implement the COPC Performance Management System can dramatically lower costs while maintaining or improving service quality as well as client and end-user satisfaction. Key Terms and Relationships One of the advantages of a globally accepted Performance Management System and related set of Standards is that they help to drive a consistent industry vocabulary.

COPC CSP Standard The Performance Management System for Customer Contact Operations

COPC-2000 Customer Service Provider Standard

COPC CSP Standard Release 4.3 Version 1.1.pdf

COPC Inc. The COPC CX Standard is a comprehensive performance management system that provides practitioners with guidelines and best practices for managing and improving the performance of their customer experience operations. Since its release, the Standard has continued to evolve to address the changing needs of a dynamic industry, including those of emerging channels such as mobile, social media and digital assisted solutions that span across a variety of channels. Release 6. Download and Implement Release 6. The COPC CX Standard has been carefully crafted to enhance the consumer service journey by improving ease and speed of service, while also improving the accuracy of the information provided to customers. At the same time, the COPC CX Standard increases revenue and lowers cost by driving efficiencies, leading to greater profitability for the wider organization.

COPC Inc. According to the World Bank, "COPC standards and certifications are the fastest-growing industry-specific standards that provide compliance parameters in areas such as client satisfaction, computer infrastructure, and accuracy of responses". Bean , Microsoft , Motorola and Novell. It is performance-centric and data-driven, using processes and people as enablers and leadership and planning as drivers. Standards Committee evolved from the initial group of business professionals that formed the first edition of the COPC CX Standard, and precedes the founding of the company.

We provide consulting, training and certification to help companies boost performance and improve the customer experience. See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Download the Standard today. COPC certification is the most prestigious recognition in the industry for any customer experience operation.


The certification process is an independent and objective assessment of your to the requirements found in the COPC Customer Experience (CX) Standard.


COPC Inc. All Rights Reserved. All rights reserved. The reproduction or distribution of any portion or all of these materials in any form or media without the prior written agreement of COPC Inc.

Scientific Research An Academic Publisher. It is a world-wide benchmark and certification for contact centers. As well as an overall performance management system, COPC is designed to reduce costs, increase revenue, and improve service, quality and customer satisfaction.

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4 Comments

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  2. Anquises G.

    23.04.2021 at 08:31
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    This article describes COPC in a practical way.

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  4. Burrell P.

    29.04.2021 at 02:03
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    By going through the certification process, you can be confident that your organization is well run and performing optimally by meeting the following requirements.

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